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Freshdesk pricing 2026
Freshdesk is one of the few help desks with an ongoing free plan. This page covers its free plan, its three paid tiers, and the point where most teams outgrow the entry tier, using StackScope's help desk report, last verified October 2026.
Freshdesk's free plan covers up to 2 agents with basic ticketing, a knowledge base and reporting, and is ongoing per current vendor materials, alongside a separate 14-day all-access trial. Paid tiers are Growth at $19 per agent, Pro at $55 and Enterprise at $89, though monthly USD prices are not publicly posted on the current pricing page. The main catch is that you will want Pro sooner than you think: advanced customization and deeper reporting hit a ceiling below Pro, which is where most teams end up. Freshdesk is consistently cited as the value pick, with a clean interface, fast setup and real automation at the $19 entry tier.
| Tool | Free plan | Entry tier | Mid tier | Highest public price | Aggregated sentiment |
|---|---|---|---|---|---|
| Freshdesk Best value (paid) | Free, up to 2 agentsOngoing, per current vendor materials — basic ticketing, KB, reporting · plus a separate 14-day all-access trial | $19/agentGrowth · monthly USD price not publicly posted on the current pricing page | $55/agentPro · monthly USD price not publicly posted on the current pricing page | $89/agentEnterprise · monthly USD price not publicly posted on the current pricing page | Catch: you'll want Pro sooner than you think. Consistently cited as the value pick — clean UI, fast setup, real automation at the $19 entry tier. Advanced customization and deeper reporting hit a ceiling below Pro, which is where most teams end up. Freddy AI Agent includes the first 500 sessions/month, then $49 per 100 additional sessions; Freddy AI Copilot is a separate $29/agent/month add-on on Pro and Enterprise. |
Figures are aggregated from vendor pricing pages and independent third-party pricing research as of October 2026 and reflect published list prices. See the full Help Desk Software report for every tool side by side, with complete footnotes and flagged source conflicts. Confirm current pricing directly with the vendor before purchasing. This is not a recommendation to buy any specific product.
FAQ
Common questions
How much does Freshdesk cost per agent?
Growth is $19 per agent, Pro is $55 and Enterprise is $89. Monthly USD prices are not publicly posted on the current pricing page.
Does Freshdesk have a free plan?
Yes. The free plan supports up to 2 agents with basic ticketing, a knowledge base and reporting, and is ongoing per current vendor materials. There is also a separate 14-day all-access trial.
When do teams outgrow Freshdesk's Growth tier?
Often quickly. Advanced customization and deeper reporting hit a ceiling below the Pro tier, which is where most teams end up.