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Help Scout pricing 2026
This page covers Help Scout's published prices, free plan limits and the catches, using StackScope's help desk software report, last verified October 2026.
Help Scout's free plan allows up to 5 users, 100 contacts per month and 1 inbox, and is ongoing rather than a trial. Paid tiers are Standard at $25 per user ($30 billed monthly), Plus at $45 ($54 monthly) and Pro at $75 ($90 monthly, with a 10-seat minimum). The main catch is that enterprise teams will outgrow it: it lacks advanced routing, deep SLA controls and reporting depth on the lower tiers. AI Answers, the chatbot resolution feature, is a separate $0.75-per-resolution charge after a three-month free trial. Help Scout is repeatedly praised for feeling like an organized, human email inbox rather than an enterprise ticketing system.
| Tool | Free plan | Entry tier | Mid tier | Highest public price | Aggregated sentiment |
|---|---|---|---|---|---|
| Help Scout | Free, up to 5 users100 contacts/mo, 1 inbox — genuinely ongoing, not a trial | $25/userStandard · $30/mo billed monthly | $45/userPlus · $54/mo billed monthly | $75/userPro · $90/mo billed monthly, 10-seat minimum | Catch: enterprise teams will outgrow it. Repeatedly praised for feeling like an organized, human email inbox rather than an enterprise ticketing system. Lacks advanced routing, deep SLA controls, and reporting depth on the lower tiers. AI Answers (chatbot resolution) is a separate $0.75-per-resolution charge after a three-month free trial. |
Figures are aggregated from vendor pricing pages and independent third-party pricing research as of October 2026 and reflect published list prices. See the full Help Desk Software report for every tool side by side, with complete footnotes and flagged source conflicts. Confirm current pricing directly with the vendor before purchasing. This is not a recommendation to buy any specific product.
FAQ
Common questions
How much does Help Scout cost per user?
Standard is $25 per user ($30 billed monthly), Plus is $45 ($54 monthly) and Pro is $75 ($90 monthly, with a 10-seat minimum).
Does Help Scout have a free plan?
Yes: up to 5 users, 100 contacts per month and 1 inbox. It is ongoing, not a trial.
How does Help Scout charge for AI?
AI Answers is a separate $0.75-per-resolution charge after a three-month free trial.