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Zendesk pricing 2026
Zendesk is priced per agent, with no free plan. This page covers its published tiers, how its AI is billed, and where costs add up, using StackScope's help desk report, last verified October 2026.
Support Team is $19 per agent ($25 billed monthly), Suite Team is $55 per agent ($69 monthly), and Suite Professional is $115 per agent ($149 monthly). Enterprise is sales-led and not publicly posted. There is no free plan, only a 14-day free trial with no card required. The main catch is that add-ons add up fast. AI Agents are included but billed per automated resolution beyond a limited monthly allowance, at $1.50 per committed resolution or $2.00 pay-as-you-go, and Copilot is a separate $50 per agent per month. Zendesk is praised for deep omnichannel workflows, granular automation and reporting through Explore.
| Tool | Free plan | Entry tier | Mid tier | Highest public price | Aggregated sentiment |
|---|---|---|---|---|---|
| Zendesk | No free planSupport Team is the entry paid tier · 14-day free trial, no card required | $19/agentSupport Team · $25/mo billed monthly | $55/agentSuite Team · $69/mo billed monthly | $115/agentSuite Professional · $149/mo billed monthly · Enterprise is sales-led, not publicly posted | Catch: add-ons add up fast. Praised for deep omnichannel workflows, granular automation, and reporting (Explore). AI Agents are included but billed per automated resolution beyond a limited monthly allowance — $1.50 per committed resolution, $2.00 pay-as-you-go. Copilot is a separate $50/agent/month add-on (billed annually); stacking these pushes the real bill well past the sticker price. |
Figures are aggregated from vendor pricing pages and independent third-party pricing research as of October 2026 and reflect published list prices. See the full Help Desk Software report for every tool side by side, with complete footnotes and flagged source conflicts. Confirm current pricing directly with the vendor before purchasing. This is not a recommendation to buy any specific product.
FAQ
Common questions
How much does Zendesk cost per agent?
Support Team is $19 per agent ($25 billed monthly), Suite Team is $55 ($69 monthly) and Suite Professional is $115 ($149 monthly). Enterprise is sales-led and not publicly posted.
Does Zendesk have a free plan?
No. Zendesk offers a 14-day free trial with no card required, but no permanent free plan.
How does Zendesk charge for AI?
AI Agents are included but billed per automated resolution beyond a limited monthly allowance: $1.50 per committed resolution or $2.00 pay-as-you-go. Copilot is a separate $50 per agent per month.