Home / CRM Software / Salesforce pricing
Vendor pricing
Salesforce pricing 2026
Salesforce's entry product is Starter Suite, with a free tier below it. This page covers what each costs, how its AI is priced, and where the complexity shows up, using StackScope's CRM report, last verified October 2026.
Starter Suite is $25/month for 1 user, $125/month for 5 users and $500/month for 20 users, the same whether billed annually or monthly, per Salesforce's own pricing page. The Free Suite supports 2 users as an ongoing plan, but access requires logging in at least once every 60 days, and free users get Agentforce Help instead of Standard Support. Its contact or record cap isn't consistently documented in current public materials, so StackScope treats it as unconfirmed. Starter includes assistive AI (Employee Agent) at no extra charge, while Agentforce consumption is purchased separately: $500 per 100,000 Flex Credits, $2 per conversation, or a $5/user/month Agentforce User License. The main catch is complexity and a learning curve, with costs rising as you add customization and premium capabilities.
| Tool | Free plan | 1 user | 5 users | 20 users | Aggregated sentiment |
|---|---|---|---|---|---|
| Salesforce | 2 usersOngoing Free Suite, not a trial — access requires logging in at least once every 60 days. Contact/record cap: sources disagree — vendor material cites a 2,000 lead/contact allocation for the Free Suite Marketing app elsewhere, but the current public docs don't expose one consistent number for the core CRM. Treat as unconfirmed. Missing: Standard Support (Free users get Agentforce Help instead) | $25/moStarter Suite · same price whether billed annually or monthly, per Salesforce's own pricing page | $125/moStarter Suite · same for annual/monthly | $500/moStarter Suite · same for annual/monthly | Catch: real complexity and a learning curve, with cost escalating as you add customization and premium capabilities. Praised for powerful automation, centralized data, and deep customization. Starter includes assistive AI (Employee Agent) at no extra charge; Agentforce consumption can be purchased separately — $500 per 100,000 Flex Credits, $2 per conversation, or a $5/user/month Agentforce User License — separate from Starter itself. |
Figures are aggregated from vendor pricing pages and independent third-party pricing research as of October 2026 and reflect published list prices. See the full CRM Software report for every tool side by side, with complete footnotes and flagged source conflicts. Confirm current pricing directly with the vendor before purchasing. This is not a recommendation to buy any specific product.
Sources checked
FAQ
Common questions
How much does Salesforce cost per user?
Starter Suite is $25/month for 1 user, $125/month for 5 users and $500/month for 20 users, the same whether billed annually or monthly.
Does Salesforce have a free plan?
Yes. The Free Suite supports 2 users as an ongoing plan, not a trial, but requires logging in at least once every 60 days. Free users get Agentforce Help instead of Standard Support, and the contact or record cap isn't consistently documented.
How does Salesforce price its AI?
Starter Suite includes assistive AI (Employee Agent) at no extra charge. Agentforce is purchased separately: $500 per 100,000 Flex Credits, $2 per conversation, or a $5/user/month Agentforce User License.