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Freshdesk vs Intercom pricing
Freshdesk and Intercom are priced per seat, but their AI charges work very differently. This page compares them using StackScope's help desk report, last verified October 2026.
Freshdesk is cheaper at every tier: Growth is $19 per agent, Pro is $55 and Enterprise is $89, against Intercom's Essential at $29 per seat ($39 billed monthly), Advanced at $85 ($99) and Expert at $132 ($139). Freshdesk's monthly USD prices are not publicly posted on its current pricing page, so the billing basis isn't directly comparable. Freshdesk also has an ongoing free plan for up to 2 agents, while Intercom offers only a 14-day trial. On AI, Freshdesk's Freddy AI Agent includes the first 500 sessions per month and then charges $49 per 100 additional sessions, with Copilot at $29 per agent per month on Pro and Enterprise. Intercom's Fin bills $0.99 per outcome on top of seats, and its Copilot adds $29 per agent per month billed annually.
| Tool | Free plan | Entry tier | Mid tier | Highest public price | Aggregated sentiment |
|---|---|---|---|---|---|
| Freshdesk Best value (paid) | Free, up to 2 agentsOngoing, per current vendor materials — basic ticketing, KB, reporting · plus a separate 14-day all-access trial | $19/agentGrowth · monthly USD price not publicly posted on the current pricing page | $55/agentPro · monthly USD price not publicly posted on the current pricing page | $89/agentEnterprise · monthly USD price not publicly posted on the current pricing page | Catch: you'll want Pro sooner than you think. Consistently cited as the value pick — clean UI, fast setup, real automation at the $19 entry tier. Advanced customization and deeper reporting hit a ceiling below Pro, which is where most teams end up. Freddy AI Agent includes the first 500 sessions/month, then $49 per 100 additional sessions; Freddy AI Copilot is a separate $29/agent/month add-on on Pro and Enterprise. |
| Intercom | No free plan14-day free trial only, no card required | $29/seatEssential · $39/mo billed monthly | $85/seatAdvanced · $99/mo billed monthly | $132/seatExpert · $139/mo billed monthly | Catch: the seat price isn't the real price. Strong marks for its live-chat UI and the Fin AI agent's conversational resolution. Fin bills $0.99 per outcome on top of seats — the most repeated complaint across every source. Copilot adds $29/agent/month (billed annually) or $35 monthly, and Pro / Proactive Support Plus modules run $99/month each; the total bill is genuinely hard to predict in advance. |
Figures are aggregated from vendor pricing pages and independent third-party pricing research as of October 2026 and reflect published list prices. This page shows two of the four tools in the full Help Desk Software report, which carries the complete footnotes and every source conflict we flagged. Confirm current pricing directly with each vendor before purchasing. This is not a recommendation to buy any specific product.
FAQ
Common questions
Is Freshdesk cheaper than Intercom?
At every tier: Freshdesk is $19, $55 and $89 per agent against Intercom's $29, $85 and $132 per seat. Freshdesk's monthly USD prices aren't publicly posted, so the billing bases differ.
Do Freshdesk and Intercom have free plans?
Freshdesk has an ongoing free plan for up to 2 agents. Intercom has only a 14-day trial with no card required.
How do they charge for AI?
Freshdesk's Freddy AI Agent includes 500 sessions per month, then $49 per 100 additional sessions. Intercom's Fin bills $0.99 per outcome on top of seats.
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See all four tools in the full Help Desk Software report →
Vendor pricing: Freshdesk pricing · Intercom pricing