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Zendesk vs Freshdesk pricing
Zendesk and Freshdesk are two of the most common help desk choices for small and mid-size support teams. This page compares their free plans, tier prices and AI terms using StackScope's help desk report, last verified October 2026.
The two vendors list the same price at the entry tier ($19 per agent) and the mid tier ($55 per agent). The real difference is the free plan: Freshdesk has an ongoing free plan for up to 2 agents, while Zendesk has no free plan, only a 14-day trial with no card required. At the top published tier, Freshdesk Enterprise is listed at $89 per agent against $115 for Zendesk Suite Professional, though Zendesk's Enterprise is sales-led and not publicly posted. Zendesk's AI agents are billed per automated resolution beyond a limited monthly allowance, and its Copilot is a separate $50 per agent per month.
| Tool | Free plan | Entry tier | Mid tier | Highest public price | Aggregated sentiment |
|---|---|---|---|---|---|
| Zendesk | No free planSupport Team is the entry paid tier · 14-day free trial, no card required | $19/agentSupport Team · $25/mo billed monthly | $55/agentSuite Team · $69/mo billed monthly | $115/agentSuite Professional · $149/mo billed monthly · Enterprise is sales-led, not publicly posted | Catch: add-ons add up fast. Praised for deep omnichannel workflows, granular automation, and reporting (Explore). AI Agents are included but billed per automated resolution beyond a limited monthly allowance — $1.50 per committed resolution, $2.00 pay-as-you-go. Copilot is a separate $50/agent/month add-on (billed annually); stacking these pushes the real bill well past the sticker price. |
| Freshdesk Best value (paid) | Free, up to 2 agentsOngoing, per current vendor materials — basic ticketing, KB, reporting · plus a separate 14-day all-access trial | $19/agentGrowth · monthly USD price not publicly posted on the current pricing page | $55/agentPro · monthly USD price not publicly posted on the current pricing page | $89/agentEnterprise · monthly USD price not publicly posted on the current pricing page | Catch: you'll want Pro sooner than you think. Consistently cited as the value pick — clean UI, fast setup, real automation at the $19 entry tier. Advanced customization and deeper reporting hit a ceiling below Pro, which is where most teams end up. Freddy AI Agent includes the first 500 sessions/month, then $49 per 100 additional sessions; Freddy AI Copilot is a separate $29/agent/month add-on on Pro and Enterprise. |
Figures are aggregated from vendor pricing pages and independent third-party pricing research as of October 2026 and reflect published list prices. This page shows two of the four tools in the full Help Desk Software report, which carries the complete footnotes and every source conflict we flagged. Confirm current pricing directly with each vendor before purchasing. This is not a recommendation to buy any specific product.
FAQ
Common questions
Is Zendesk or Freshdesk cheaper?
At the entry tier and mid tier they list the same per-agent price: $19 and $55. At the highest public price Freshdesk Enterprise is $89 per agent versus $115 for Zendesk Suite Professional, although Zendesk's own Enterprise tier is sales-led and not publicly posted.
Does Zendesk or Freshdesk have a free plan?
Freshdesk has an ongoing free plan for up to 2 agents, covering basic ticketing, a knowledge base and reporting. Zendesk has no free plan, only a 14-day free trial with no card required.
How does Zendesk charge for AI?
Zendesk's AI Agents are included but billed per automated resolution beyond a limited monthly allowance, at $1.50 per committed resolution or $2.00 pay-as-you-go. Copilot is a separate $50 per agent per month.
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Vendor pricing: Zendesk pricing · Freshdesk pricing